customers

StepChange says much more needs to be done to address the plight of those trapped in expensive mortgages with inactive or unregulated lenders.

With the deadline for action on its super complaint having passed, Citizens Advice is concerned that regulators have not done enough and customers are still being penalised.

Citizens Advice says regulators have allowed water, energy, broadband and telephone networks to overcharge customers by £24.1 billion over the past fifteen years.

Since 2014 it has been more common for people to seek help about essential bills, such as energy or council tax, than consumer credit, such as credit cards.