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Local Government and Social Care Ombudsman

July 16, 2020

Ombudsman highlights where councils in England can improve services to homeless people

In a new report, the Ombudsman examines the lessons that councils can learn from cases it investigated under the Homelessness Reduction Act, introduced in 2018.
October 10, 2019

Charity finds only one in five councils have dedicated social care appeals process

Lack of an appeals process means the only option many people have is to make a complaint, which can be slow, stressful and leave them living with inadequate care or unfair costs, says Independent Age.
October 6, 2019

Complaints about special educational needs system 'at an alarming level'

Children with special educational needs and disabilities are increasingly being failed by the system designed to support them, the Local Government and Social Care Ombudsman has found.
September 21, 2019

Annual review of Adult Social Care complaints published

The Social Care Ombudsman says many of the issues appear to be driven by attempts to ration scarce resources.
April 2, 2019

Vulnerable people in Staffordshire deprived of liberty 'without proper assessment'

In 2016 Staffordshire County Council decided it would stop carrying out any assessments except those cases it classified as high priority, because of lack of finances.
December 13, 2018

Councils reminded of their duty to provide alternative education

The Ombudsman says a duty to provide alternative education may arise for reasons other than exclusion and illness.
November 29, 2018

Social care pressures reflected in Ombudsman’s annual review of complaints

The Local Government and Social Care Ombudsman has become increasingly concerned about the way some local authorities assess and charge for care.
August 31, 2018

Family wait three years for house adaptations for disabled son

The family of a severely disabled Doncaster boy has had to wait three years for the council to provide them with the special adaptations their home needs, the Local Government and Social Care Ombudsman has found.
August 9, 2018

Council school transport policies 'must not fail young adults with disabilities'

Councils across England should ensure their education transport policies properly support young adults with disabilities, the Local Government and Social Care Ombudsman has said.
May 1, 2018

Councils cannot cap personal budgets under Care Act, says Ombudsman

Councils cannot set maximum budget levels when calculating the cost of people’s care, the Local Government and Social Care Ombudsman has said.