Charity reveals record number of people are seeking debt advice

By agency reporter
September 24, 2019

New statistics reveal the scale of problem debt in the UK, as a record 331,337 people contacted StepChange debt charity for help with their debts in the first six months of 2019.

The charity’s latest Statistics Mid-Year Update reveals that of the 190,484 new StepChange clients who received full debt advice, the average level of unsecured personal debt was £13,799. This represents a rise of two per cent in the past six months and six per cent since 2016.

Meanwhile around a third (31 per cent) of new clients’ outgoings were more than their income – the average monthly shortfall for clients with deficit budgets is an alarming £365.

The figures also reveal that unexpected life events are the three biggest causes of problem debt, with those experiencing a reduction in income (18 per cent), injury or illness (16 per cent) or unemployment or redundancy (16 per cent), making up the bulk of new clients.

StepChange says these key indicators underline the growing number of households in the United Kingdom struggling to keep their heads above water, particularly when faced with a sudden change in personal circumstances.

This should sound alarm bells for the Government, local authorities and regulators – any future economic turbulence or sharp rises in the cost of living could spell disaster for those already living on a knife edge.

Phil Andrew, CEO of StepChange Debt Charity, said: “These statistics provide a sobering assessment of the scale of problem debt in this country. Across the board we are seeing red flags, including worrying proportions of new clients falling into debt due to reduced income, illness or because they rely on credit to pay for day-to-day living expenses.

“Clearly more and more households are struggling to hang on and are ill-equipped to deal with any economic shocks the future may hold.

“These figures must act as a wake-up call to the Government, who have a real opportunity to tackle some of the drivers of debt in the upcoming Queen’s Speech and beyond. By taking concerted action to curb unlawful bailiff behaviour and waking up to the impact the five-week wait for Universal Credit is having on those who have experienced a sudden drop in income, it can go some way to stemming the rising tide of those in problem debt.”

StepChange says further findings from the report underline the pressing need to address key issues driving problem debt in the UK:

Council tax arrears

Council tax continues to be the most common arrears type among new StepChange clients and has been so since 2015, when the national scheme of Council Tax Benefit was removed. The proportion of new clients responsible for council tax who are in arrears is now at 31 per cent, a slight increase on 2018 (30 per cent).

This is particularly worrying given that council debt is commonly passed to bailiffs – an expensive and intrusive form of enforcement that can increase hardship for struggling households. With government reviews on bailiff reform and council tax debt collection still unresolved, the need for change is pressing.

The Government must move ensure the bailiff industry is independently regulated as soon as possible, alongside creating a single, free accessible bailiff complaints procedure. These vital measures, as well as a review of bailiff fees and the introduction of affordable repayment plans, will go some way towards creating the fair and consistent approach which people need to get through a debt crisis.


Debt can have a serious impact on anyone’s life, but for people who have vulnerabilities, such as physical or mental health problems, it can be even more severe. In the first half of 2019, 43 per cent of StepChange clients were identified as having an additional vulnerability on top of their financial difficulty, while half of clients (49 per cent) identified as vulnerable have a mental health issue.

Vulnerable clients have an average monthly income of £1,276, more than £200 lower than the average for all clients (£1,518), while they are also more likely to be behind on their household bills. In order to protect those in vulnerable positions we need to see creditors work to identify potential vulnerabilities at as an early a stage as possible to prevent these arrears or debts from spiralling.

For those who fall ill and need to rely on social security, the current five-week wait for Universal Credit can hit at a time when support is needed the most. The Government must remove the need for bridging loans, in the short term, by turning Advance Payments into non-repayable grants, and in the long term by ending the five-week wait.

Single Parents

Single parents remain overrepresented among StepChange clients compared to the general population. They make up one quarter of (24 per cent) of those who came to the charity in the first six months of 2019, a disproportionately high figure, given just six per cent of the general population fall into this bracket. This proportion has risen by a third since 2014, when 18 per cent of new clients were single parents.

Elsewhere, it is notable that a higher proportion of single parents (34 per cent) had outgoings that were more than their incomes compared to the average of 31 per cent, while the overwhelming majority are renters (90 per cent). That single parents are the most rapidly increasing group among StepChange's clients shows they are being squeezed by factors including the benefits freeze and the rising cost of living.

* Read the StepChange Statistics Mid-Year Update  here

* StepChange https://www.stepchange.org/


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